Microsoft Windows version 3.0, Aldus PageMaker version 3.01, Microsoft Excel version 2.1c. Table of Contents Microsoft Corporation 1 Supported Fonts 2 Windows Printer Setup 2 Control Panel 2 Adding a Printer 3 Deleting a Printer 3 Changing Printer Defaults 4 General Information 5 Adding Fonts 5 Cartridge Fonts 5 Soft Fonts 6 Using Type Director 7 Ending a Windows Session 8 Common Tasks-Pagemaker 9 Entering Pagemaker 9 Page Formatting 9 Selecting Fonts 9 Printing Legal Size Paper 10 Printing Envelopes 11 Setting up your page. 11 Addressing your Envelope. 12 Moving Text. 12 Reverse Print. 12 Printing Special Characters 13 Common Tasks-Microsoft Excel 14 Entering Excel 14 Page Formatting 14 Changing Margins 14 Printer Setup 14 Selecting Fonts 15 Printing Special Characters 16 Common Problems 16 MICROSOFT CORPORATION Customer Technical Support.....................................(206)454-2030 Hours.................................................5:00am-7:00pm Pacific Required Identification. ..............................................None Charge..................................................................None For information on Microsoft support and warranty policies, refer to Microsoft documentation. Product upgrade policies and procedures - To upgrade your current version of Microsoft Windows, contact Windows support at (206) 454-2030. To receive future upgraded printer drivers for the HP LaserJet III, IIID, or IIIP printer, call Hewlett Packard at (303) 353-7650, or FAX (303) 352-6152. _______________________________________________________________________Page 1 This software application note is provided to assist Hewlett Packard customers in the installation and use of Microsoft Windows Version 3.0 with the LaserJet III, IIID, and IIIP printers. This software note assumes that you have at least version 3.77 of the Hewlett-Packard Windows 3.0 Driver. Supported Fonts 92286... A,B,C,D,E,F,G,H,IC,J,K,L,M,N,P, PC,Q,R,T,U,V,Y,Z,Z1a 92290... S1,S2 C2053A... C01,C02,C03,C04,C05,C06,C07, C08,C09 C2055A... C01 C2050B... C80,C90 C2050C... C80,C90 All Hewlett Packard LaserJet Soft Fonts Type Director 2.0 Unsupported Fonts 92286... W,W1, & X Cartridge Fonts Support for most HP 92286 and 92290 fonts does not come with Windows (Windows does come with support for the HP92286IC, 92286PC, and 92286Z cartridges). For support with these cartridges, you will need to get the .PCM files. These can be downloaded from the HP Forum on Compuserve or ordered from Hewlett Packard at (303)353-7650. See the section in this note on installing .PCM's for more information. WINDOWS PRINTER SETUP The information in this section describes how use the Windows control panel to add or delete a printer or to change the printer defaults. The procedures in this document assume that Windows is already installed and operating. Installation of your HP LaserJet III, IIID, or IIIP printer with Microsoft Windows v3.0 involves: *Installation of correct printer drivers *Selection of the fonts supported by that printer driver Control Panel To open the control panel: 1. Select the MAIN Program Window. _______________________________________________________________________Page 2 2. Select Control Panel by double clicking on the icon. With the Control Panel active you can: 1. Install or delete a printer. 2. Change printer defaults. 3. Add fonts to your printer. 4. Adjust general system settings For more information on Control Panel and settings, consult your MICROSOFT WINDOWS USER'S GUIDE. Adding a Printer 1. If you do not currently have a LaserJet III, IIID, or IIIP printer installed, go to step 2. If you already have a LaserJet III, IIID, or IIIP printer installed and you are installing a printer driver upgrade, use DOS or the Windows 3.0 File Manager to copy the new HP LaserJet driver files from the driver disk to your \WINDOWS\SYSTEM directory. These files are named HPPCL5A.DRV and HPPCL5A.HLP. (Once the files have been copied proceed to the section on CHANGING PRINTER DEFAULTS in this note). 2. Open the CONTROL PANEL. 3. Double click on PRINTERS. 4. Click on ADD PRINTER. 5. Scroll through the list of printers until HP LaserJet III is showing in the window. 6. Highlight HP LaserJet III By clicking on that option. By selecting LaserJet III, you will be installing support for PCL level 5 LaserJet printers. The only place that will actually show that you have a LaserJet IIID or IIIP is the Printer Setup Menu. Everywhere else it will state that you have a LaserJet III. 7. Click once on INSTALL. 8. You will be prompted to insert the driver disk in the A: drive. Place the Driver Disk in the A: drive and click on OK. 9. If you are prompted to insert the disk with the updated FINSTALL.DLL file, put your Windows Setup Disk 5 in drive A: and click on OK. 10. Your Printer Driver is now installed in Windows. Deleting a Printer 1. Open the CONTROL PANEL. _______________________________________________________________________Page 3 2. Double click on PRINTERS. 3. Highlight the printer that you wish to delete. 4. Click on CONFIGURE. 5. Click on REMOVE. 6. You will be asked if you want to remove the printer. 7. Click on YES to remove driver. Changing Printer Defaults 1. Open the CONTROL PANEL. 2. Double click on PRINTERS. 3. Highlight the printer that you wish to change. 4. Click on CONFIGURE. At the Configure Menu, you can choose which printer port you are using by clicking on LPT1, LPT2, COM1, FILE, etc. You can also change your default timeouts at this menu. For more information about selecting ports and default timeouts, consult your MICROSOFT WINDOWS USER'S GUIDE. 5. Click on SETUP. At the Setup Menu you can choose the printer that you want to use, the paper source, size of paper, amount of memory, the Page Protection feature of the LaserJet III, IIID, and IIIP printers (this feature requires at least 1 additional Meg of printer memory), orientation, graphics resolution, gray scale graphics, font cartridges, number of copies, and you can also add soft fonts. (See Adding Fonts later in this note). The Printer Setup dialog box in the Windows Control Panel allows you to choose Gray Scale Graphics. For an improved photographic appearance, turn on Gray Scale Graphics. Your image will have smooth, soft-looking contrasts between shades of gray. Images originally designed with color will print better too. For images that have a line draw look, turn off Gray Scale Graphics. Although the fine details of line work will be clear, the contrasts between shaded areas can appear harsh. The Page Protection option also appears in the Printer Setup dialog box. Select the setting that corresponds to the printer's control panel PAGEPROTECT setting. This setting, in combination with the Memory box setting, tells the printer driver how much of the memory available in the printer is usable by the printer driver. The setting in the Page Protection box in the Printer Setup dialog box does not affect the printer's configuration, but only reflects it. To change the PAGEPROTECT setting in the printer, the printer's control panel must be used. If Grayscale Graphics and Page Protection are not displayed in the Printer Setup dialogue box your current driver does not support these features. To obtain support for these features refer to printer upgrade policies and procedures on page 4-3 of this note for information on how to obtain an upgrade to your printer driver. _______________________________________________________________________Page 4 6. Once you have changed all of the options to match your printer, click on OK three times. 7. Press [ALT][F4] or double click on the Control-menu box in the upper left corner of the window to close the Control Panel. GENERAL INFORMATION The following information is applicable to most of the documents and software you are likely to use with Windows 3.0 and the LaserJet III, IIID, and IIIP printers. Read this information carefully. It will help you to avoid many of the common problems discussed later in this application note. Adding Fonts Cartridge Fonts 1. Open the CONTROL PANEL. 2. Double click on PRINTERS. 3. Highlight the LaserJet III on ... : Active 4. Click on CONFIGURE. 5. Click on SETUP. 6. Scroll through the list of available font cartridges. To select a cartridge, click on the cartridge. You may select up to two font cartridges for the LaserJet III and IIID printers, and one font cartridge for the LaserJet IIIP. If you have a Hewlett-Packard font cartridge that does not show up in the list of available fonts, go to the section in this note on INSTALLING .PCM's. 7. Click OK three times. 8. Press [ALT][F4] or double click on the Control-menu box in the upper left corner of the window to close the Control Panel. Installing .PCM's. .PCM's are Printer Cartridge Metrics files that contain font information for font cartridges. These files are used to support cartridges that are not presently supported by the current driver. These would include the HP 92286 and 92290 font cartridges. 1. Open the CONTROL PANEL. 2. Double click on PRINTERS. 3. Highlight the HP LaserJet III. 4. Click on CONFIGURE. _______________________________________________________________________Page 5 5. Click on SETUP. 6. Click on FONTS. 7. Click on ADD FONTS . 8. Insert the disk that contains your .PCM files (cartridge font files) in drive A: and click on OK. 9. Select the fonts you wish to install by clicking on each font to highlight it. 10. Click on ADD. 11. You will be asked where you want your fonts copied (default is C:\PCLFONTS). Accept the default or type in a different directory name and click on OK. If the directory you selected does not exist, Windows will ask if you want it to be created. Click on OK. 12. Click on EXIT. 13. The new cartridges will be listed in the CARTRIDGE box in the Printer Setup Menu. 14. Scroll through the list of available font cartridges. To select a new cartridge, click on the cartridge. You may select up to two font cartridges for the LaserJet III and IIID printers, and one font cartridge for the LaserJet IIIP. 15. Click OK three times. 16. Press [ALT][F4] or double click on the Control-menu box in the upper left corner of the window to close the Control Panel. Soft Fonts 1. Open the CONTROL PANEL. 2. Double click on PRINTERS. 3. Highlight the printer that you wish to change. 4. Click on CONFIGURE. 5. Click on SETUP. 6. Click on FONTS. 7. Click on ADD FONTS 8. Insert the disk that contains your soft font files in drive A: and click on OK. 9. Select the fonts you wish to install by clicking on each font to highlight it. _______________________________________________________________________Page 6 10. Click on ADD. 11. You will be asked where you want your fonts copied to (default is C:\PCLFONTS). Accept the default or type in a different directory name and click on OK. If the directory you selected does not exist, Windows will ask if you want it to be created. Click on OK. 12. A .PFM file will be created and your font will be installed. 13. Click on EXIT. 14. Click on OK three times. 15. Press [ALT][F4] to close the CONTROL PANEL. For more information about the Printer Font Installer or .PFM's consult your MICROSOFT WINDOWS USER'S GUIDE. Type Director 2 Enter Type Director 1. From your DOS Prompt type CD\ and the pathname of your Type Director directory (default is TD). 2. Type TD and Press [ENTER]. Setup Type Director for the LaserJet III and Microsoft Windows 3.0 The LaserJet IIID and IIIP are not directly supported by Type Director but by selecting the LaserJet III, Type Director will create and install fonts for the LaserJet IIID and IIIP printers. 1. Select SET ENVIRONMENT/DEFAULTS. 2. Highlight PRINTER and press [ENTER]. 3. Highlight HP LASERJET III and press [ENTER]. 4. Check the remaining defaults to insure that your Monitor, Printer Port, and Autofont Directory are correct. For more information on Type Director settings, consult your Type Director Users Manual. 5. Move your Highlight Bar to the first empty space under AVAILABLE APPLICATIONS and press [ENTER]. 6. Highlight Microsoft Windows v3.0 and press [ENTER]. Check the Default Symbol Set, Application Directory, and Printer Font Directory to insure that they are set correctly. 7. Press [F8] to close the Set Environment/Default menu. If no typefaces are installed, consult your Type Director Users Manual on installing typefaces. _______________________________________________________________________Page 7 Make Fonts 1. Select FONTS and then select MAKE FONTS from your Type Director Main Menu. 2. Highlight ACTIVE APPLICATION and press [ENTER]. 3. Highlight MICROSOFT WINDOWS V3.0 and press [ENTER]. 4. Move the Highlight Bar under TYPEFACE and press [ENTER]. 5. Highlight the typeface that you wish to create for Windows and press [ENTER]. 6. If you are making screen fonts with your printer fonts, move the Highlight Bar under POINT SIZES and type in the sizes for your screen fonts. When making screen fonts for the internal scalable fonts, make sure the symbol sets match. The symbol set that Windows supports for the internal fonts is the Windows (WN) symbol set. 7. To create more than one font, repeat steps 4-6. 8. Press [F3] to save setup, type in a unique setup name, and press [ENTER]. 9. Press [F1] to create fonts. Type Director will create .PFM files and update the WIN.INI file. If you get an error while creating scalable fonts, check your Windows driver to insure that you are running at least version 3.6 of the Windows printer driver. 10. Press [F8] to close the Make Fonts Menu. 11. Press [F8] and then select Yes to exit Type Director. 12. Your fonts are now installed in Windows and the WIN.INI file has been updated by Type Director. You may now select your fonts inside your Windows application. Scalable fonts in Windows applications will show several standard point sizes like 8, 10, 11, 12, 14, etc. If the point size you wish to use is not listed, highlight the Point Size box and type in the desired size. (The LaserJet III, IIID, and IIIP printers support point sizes from .25 to 999.75. Minimum and maximum point sizes in Windows vary depending upon application). Ending a Windows Session To end your Windows session: 1. Press [ALT][F4] or double click on the Control-menu box in the upper left corner of the window. 2. Click on OK to end the session and return to DOS. _______________________________________________________________________Page 8 COMMON TASKS PageMaker This section will assist you with many of the common tasks associated with PageMaker 3.01. Aldus Corporation Customer Support.........................................(206)628-2040 Required Identification..................................Serial Number Hours..........................................7:00am-5:00pm Pacific Charge........................................................see note For registered PageMaker owners there are 90 days of free technical support from Aldus. Contact Aldus for more information on extended technical support contracts. Entering PageMaker 1. In Windows, open your Windows Application Window. 2. Double click on the PageMaker Icon. Page Formatting Page formatting features in PageMaker are selected from the Page Setup menu which will appear when you open a new document, or can be accessed by pulling down the File menu and selecting Page Setup. To create a new document: 1. Click on FILE. 2. Click on NEW. At this menu you can select Page Size, Orientation, and Margins. Page Size options for the LaserJet III, IIID, and IIIP printers are LETTER, LEGAL, A4, B5, and Custom. You can choose the orientation of your page by selecting TALL (Portrait) or WIDE (Landscape). Margins can be changed easily by highlighting the margin you want to change and typing in the new margin All Page Setup options must match Printer Setup options or your document will not print properly. Selecting Fonts You can change your font before typing the text or highlight a selected portion of text and then select a font. 1. To highlight text on your page, select the Text Tool from the Tool Box. Position the Text Tool in front of the first character of the text that you want to change. Click and hold the left mouse button and drag the Text Tool to the end of the text. 2. Select TYPE. _______________________________________________________________________Page 9 3. Select TYPESPECS. PageMaker will list all of the typefaces available to you, including internal fonts, cartridges, soft fonts, and Type Director fonts. 4. Select the typeface you want to use and a list of point sizes will be shown. If you have selected a bitmapped font, like the internal Courier or Line Printer or non-scalable cartridge, the listed sizes are the only sizes available. If you have selected a scalable font, like the internal CG Times or Univers, the sizes shown are only a small sample of the sizes available. If you wish to use a size that is not listed, highlight the Size box and type in the point size you want. Although the LaserJet III, IIID, and IIIP printers can scale fonts from .25 to 999.75 points, PageMaker 3.01 only supports from 4 to 127 points in .5 point increments. 5. Type Style, Position, and Case selections can also be made at this menu by clicking on the desired option. 6. Click OK to save changes and return to your document. Printing Legal Size Paper Setting up your page 1. Enter PageMaker. At the PageMaker main menu, select FILE and then select NEW. 2. Select LEGAL as your Page Size. 3. Select the Orientation that you want to use. TALL (portrait) or WIDE (landscape). 4. Margins can be changed easily by highlighting the margin you want to change and typing in the new margin. 5. Click on OK. 6. Click on FILE. 7. Click on PRINTER SETUP. 8. Highlight the HP LaserJet III and click on SETUP. 9. Select LEGAL as your Paper Size. 10. Set your orientation to match the orientation you set in the Page Setup menu. 11. If you do not have a legal size paper tray select MANUAL FEED as your Paper Source. If you are using the LaserJet IIIP's MP Tray, make sure the MP Size setting on the front panel of the printer is set to LEGAL. All Page Setup options must match Printer Setup options or your document will not print properly. 12. Click on OK twice to return to your document. _______________________________________________________________________Page 10 To print: 1. Click on FILE. 2. Click on PRINT. 3. Click on OK. Printing Envelopes COM-10 Envelopes Setting up your page Enter PageMaker. At the PageMaker main menu, select FILE and then select NEW. PageMaker does not have a specific page size for envelopes, so you will need to select LETTER size paper in the WIDE orientation. You will also need to select single-sided paper by clicking on DOUBLE-SIDED and allowing the X's in the boxes to disappear. Margins will need to be set as follows for the LaserJet III, IIID, and IIIP printers for Printing envelopes. 1. Set left margin to 1". 2. Set right margin to 1.125". 3. Set top and bottom margins to 2.33". 4. Select OK. Setting up your Printer 1. Select FILE. 2. Select PRINTER SETUP. 3. Select SETUP. Your printer should be set up as follows: PAPER SIZE=COM-10 4 1/8 x 9 1/2 ORIENTATION=Landscape PAPER SOURCE=Manual or Envelope (see note). If you are using a LaserJet III, IIID or IIIP printer and manually feeding envelopes, select Manual as your Paper Source. For the LaserJet III printer using the Envelope tray and the LaserJet IIID printer using the Envelope Feeder, select Envelope as your Paper Source. To use the Envelope tray with the IIID select Upper or Lower Tray as your paper source. For the LaserJet IIIP using an Envelope tray, choose Upper Tray to use the MP Tray and Lower Tray to use the Envelope tray in the optional lower cassette. When printing envelopes on the HP LaserJet IIIP printer it is best to use the front output tray. When these selections are made, select OK twice to return to your page. _______________________________________________________________________Page 11 Addressing your Envelope Select the Text Tool from the Tool Box. (The text tool is the A in the Tool Box). Move the Text Tool to where you want the return address to begin and click the left mouse button. (Do not worry about exact placement of the text at this time. This note will show you how to move blocks of text later). Type in your return address. Now move the text tool to where you want the mailing address to begin and click the left mouse button. The cursor will appear on the left margin. Type in your mailing address. Moving Text Select the Arrow Tool from your Tool Box. Position the arrow on the return address. Click and hold the left mouse button. Your Arrow Tool will turn into an arrow pointing in four directions. Move the return address by dragging the mouse. The return address looks best if it is positioned at least a quarter of an inch in from the left and a quarter of an inch down from the top of the envelope. Now position the arrow on the mailing address. Click and hold the left mouse button. Drag the mailing address to where you want it on the envelope. To change addresses on your envelope, select the Text Tool from the Tool Box. Position the Text Tool in front of the first line of the address that you want to change. Click and hold the left mouse button and drag the Text Tool to the end of the address to highlight the address. You can now type in a new address. Now you can add lines, boxes, pictures, or designs to your envelope. Consult your PageMaker Manual for information on adding graphics. You can also change fonts on your envelope. See the note on selecting fonts in this manual for more instructions. Save You can save your envelope as a publication or a template in Pagemaker by selecting FILE and then selecting SAVE. Type in a name for the file, click on Publication or Template, and then select OK. Print Print your envelope by selecting FILE and then PRINT. Make sure that your setup is correct, then select OK. Your printer will prompt you to PE FEED COM-10 if you selected MANUAL as your Paper Source. If you selected Envelope as your Paper Source, an envelope will be pulled from the Envelope Tray or the Envelope Feeder. Reverse Print To print reverse, white on black, in PageMaker you must first create a black box as your background and then select reverse in your Type Menu. _______________________________________________________________________Page 12 Create a black or shaded background 1. Select the Square Drawing Tool from the Toolbox. 2. Move the mouse to the point on the page where you want the top left corner of the box to be. 3. Click and hold the left mouse button. 4. Drag the mouse down and to the right where you want the lower right corner of the box to be. 5. Release the left mouse button. 6. Select SHADES from the main menu. 7. Select the shade you desire. Select Reverse Type 1. Select the Text Tool from the Toolbox. 2. Move the mouse to the left side of the page where you want the text to start and click the left mouse button. 3. Select TYPE. 4. Select REVERSE. 5. Type in your text. To turn reverse off, select TYPE and then select NORMAL. Printing Special Characters To access special characters in PageMaker, hold down the [ALT] key and press the 0 on your numeric keypad followed by the three digit decimal equivalent of the character you wish to print. The decimal equivalent can be found by looking in Appendix A of the LaserJet III, IIID, or IIIP Printer User's Manual. Windows applications default to the Windows symbol set. The characters in this set are the only ones that can be used unless you have installed and selected a font that specifically states that it uses a different symbol set (i.e., M8, R8, etc.). _______________________________________________________________________Page 13 COMMON TASKS Microsoft Excel This section will assist you with many of the common tasks associated with Microsoft Excel v2.1c. Microsoft Corporation Customer Support.............................................(206) 454-2030 Required Identification................................................None Hours.................................................5:00am-7:00pm Pacific Charge.................................................................None Enter Excel 1. In Windows, open your Windows Application Window. 2. Double click on the Excel icon. Page Formatting Page Setup 1. Click on FILE. 2. Click on PAGE SETUP. At the Page Setup Menu, you can change the document header, footer, and margins. To Change Header or Footer: 1. Move the mouse to the beginning of the Header or Footer line. 2. Click and hold the left mouse button. 3. Drag the mouse to the end of the Header or Footer line. 4. Type in a new Header or Footer. To Change Margins: 1. Move the mouse to the beginning of the Margin Field you want to change. 2. Click and hold the left mouse button. 3. Drag the mouse to the end of the Margin Field. 4. Type in a new Margin. After all changes are made select OK to return to your document. Printer Setup 1. Click on FILE. 2. Click on PRINTER SETUP. _______________________________________________________________________Page 14 3. Highlight the printer you wish to change. 4. Select SETUP. Use this menu to select the Printer, Paper Source, Paper Size, Orientation, Number of Copies, and Graphics Resolution. You may also change settings for Memory, Cartridge Fonts, and Page Protection if you have not already done so. 5. Select OK twice to return to your document. Selecting Fonts Excel allows only four different fonts per document. To change a font in Excel: 1. Select FORMAT. 2. Select FONT. There will be a list of four fonts (see screen below). Font number 1 is the default font. By changing this font, you change the font for the Row and Column Headings as well as the font for your document. Font numbers 2,3,and 4 can be changed to give you different fonts within your document. 3. Select FONTS to display a list of available fonts in the FONT box. 4. Make sure that there is an X in the PRINTER FONTS Box. If there is no X, click on the box and one will appear. If you do not have an X in the Printer Fonts Box you will be given a list of raster and stroke fonts. These fonts generally do not look as clean as printer fonts and they usually take longer to send to the printer. By selecting Printer Fonts, you will get a list of internal, cartridge, and soft fonts that you have available to you. In addition, you will receive three stroke fonts (Modern, Roman, and Script). 5. Click on one of the four fonts that you want to change. 6. Click on the typeface that you want to use from the FONT Box. 7. Click on the point size that you want to use from the SIZE Box. If you are using a scalable font and do not see the point size that you want, highlight the box where the point sizes appear and type in the size you want from 4-127 points. 8. If you want to change the style of the font that you are using, click on Bold, Italic, Underline, or Strikeout from the STYLE Box. 9. Click on REPLACE. 10. To change the remaining fonts, repeat steps 5-9. 11. Click on OK to return to your document. _______________________________________________________________________Page 15 Printing Special Characters To access special characters in Excel, hold down the [ALT] key and press the 0 on your numeric keypad followed by the three digit decimal equivalent of the character you want to print. The three digit decimal equivalent can be found in Appendix A of your LaserJet III, IIID, or IIIP Users Manual. Windows applications default to the Windows symbol set. The characters in this set are the only ones that can be used unless you have installed and selected a font that specifically states that it uses a different symbol set (i.e., M8, R8, etc.). COMMON PROBLEMS This section provides a troubleshooting approach to solving many of the common problems associated with using Windows with the LaserJet III, IIID, and IIIP printers. LaserJet IIID and IIIP Printers do not show up If the option for the LaserJet IIID and IIIP Printers do not show up in Windows, check the following: 1. Open the CONTROL PANEL. 2. Double click on PRINTERS. 3. Highlight HP LASERJET III. 4. Click on CONFIGURE. 5. Click on SETUP. 6. Click on ABOUT. This screen will tell you which version of the printer driver you have. You must have version 3.77 or higher for LaserJet IIIP support. LaserJet IIIP is not directly supported in version 3.6 of the driver, the LaserJet IIID option can be used if a IIIP option is not available, call Hewlett-Packard at (303) 353-7650 to receive the most current driver. 7. If you have the correct driver, select OK. 8. Click on the arrow to the right of the PRINTER option. This is the only place that the LaserJet IIID or IIIP printer will show up. If it is there click on it then select OK to save your selection. If the LaserJet IIID or IIIP option is not there, reinstall your printer driver and then check this menu again. Out of Memory If an out of memory error occurs while using Windows, you will need to do the following: 1.Close all unnecessary applications to free available memory. 2. If you are running any RAM resident programs (e.g., Sidekick), remove them from memory and reboot your computer. _______________________________________________________________________Page 16 No Paper Sizes If no paper sizes appear or paper sizes change randomly in your printer setup, you will need to check the following: 1. Open your WIN.INI file. 2. Find the option paperind= under the Heading [HPPCL5A,LPT1]. 3. Make sure that paperind=0. If paperind is set to 1, you will encounter this problem. 4. Save your changes in the WIN.INI file. You must exit out of Windows and then restart Windows for the changes to take effect. Font Does Not Print If the font that you have selected in your Windows application does not print: 1. Check to make sure that you actually have the font that you selected. If it is not an font that is internal to the LaserJet, make sure that you have a cartridge or soft font that supports it. 2. If your font is on a cartridge, take your printer off line, remove the cartridge, and reinsert it in the printer. Give the cartridge a good push and you will hear it click into Place. Put the printer back on line and print again. If it still prints in the wrong font, take the printer off line and press the PRINT FONTS key on the printer. This will give you a printout of all the fonts that the printer has available. If the cartridge does not show up, it may be damaged or still not inserted properly. 3. If you are using a soft font, check to make sure that the soft font is in the proper directory to be downloaded. Go through the section in this note on ADDING SOFT FONTS and make sure that your fonts are selected as TEMPORARY if you want Windows to download them each time you print your job, or PERMANENT if you have downloaded them before printing. If you have downloaded the font as permanent before printing, take the printer off line and press the PRINT FONTS key on the printer. This will give you a printout of all the fonts that the printer has available. If the font does not show up on the page, it will have to be downloaded again. MP LOAD (paper size) on the IIIP. If the LaserJet IIIP printer displays MP LOAD (paper size) when sending a print job to the printer then the job size being sent to the printer does not match the MP SIZE setting on the front panel of the printer. Check the front panel of the printer as well as the paper size in your software to make sure that the two settings match. _______________________________________________________________________Page 17 Other Problems If you are having other types of problems, or if the suggestions provided in this section have not resolved the problem: 1. Read the General Information and Common Tasks sections of this application note. 2. Try printing similar documents. Is the problem isolated to one document? If so, find and delete invalid or misplaced format selections in the problem document. 3. Repeat the installation procedures. 4. Refer to the Microsoft or Aldus documentation or see other software support information on support services available. 5. Call Hewlett-Packard's Personal Peripherals Assist Line Telephone..............................................(208) 323-2551 Hours (Mon, Tues,Thur,Fri).......................7:00am to 6:00pm MST Wednesdays.......................................7:00am to 4:00pm MST When you call Hewlett-Packard, call from a phone next to your computer and LaserJet III, IIID, or IIIP printer. Assisting you often requires access to your printer and Windows document. _______________________________________________________________________Page 18